Learner

Certificate of Completion

• Obtain Copy of Completion Certificate

CEU Reporting to State Boards

• Report Completion to State
• State Says They Haven't Received Course Completion
• Determine if State Received Your Completion
• Report Completion to Multiple States

Enrollment/ Registration FAQ

• Add Offline Course to Transcript
• Determine if a Course has a Cost
• Course Requires a PIN
• Un-Enroll in a Course
• The Course is FULL and no Longer Accepting Enrollments
• Unable to Locate a Course in the Course Catalog

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BlueVolt Account Information

• Password Guidelines and Troubleshooting
• Anatomy of Your BlueVolt Account
• Update Existing Profile and Login Information
• Verification Information Rejected
• Email Address Not Recognized
• Error Message while Navigating to BlueVolt From Another Site

Payment

• Complete Purchase for a Paid Course
• Paying for Course when PO Option is Available
• Promo Codes
• Paid Courses: Bulk Purchase/Buy for Others
• Credit Card Won't Process

General Questions About BlueVolt Courses

• Required and Optional Sections of Courses
• Start and Stop Courses
• Questions Regarding Products Featured in Courses

Technical Issues and FAQ

• The Site is Down for System Maintenance
• Trouble with Courses on Mobile Devices
• Module Shows "In Progress" After Viewing All Slides
• Take a Screenshot to Send to BlueVolt Support
• Enable Flash in Browser
• Course Shows "In Progress" After Completing the Course

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$BlueBucks

• What Are $BlueBucks ($BB)
• $BlueBucks Haven't Been Credited to Account
• $BlueBucks Don't Expire
• Status of $BlueBucks Redemptions and Balance
• The Link In The Verification Email Is Not Clickable
• Gift Card Not Received Yet

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