BlueVolt Knowledge Base
News
Learner
CEU
Admin
Categories
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Certificate of Completion
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CEU Reporting to State Boards
- Report Completion to State
- State Says They Haven't Received Course Completion
- Determine if State Received Your Completion
- Report Completion to Multiple States
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Enrollment/ Registration FAQ
- Add Offline Course to Transcript
- Determine if a Course has a Cost
- Course Requires a PIN
- Un-Enroll in a Course
- The Course is FULL and no Longer Accepting Enrollments
- Unable to Locate a Course in the Course Catalog
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BlueVolt Account Information
- Password Guidelines and Troubleshooting
- Anatomy of Your BlueVolt Account
- Update Existing Profile and Login Information
- Verification Information Rejected
- Email Address Not Recognized
- Error Message while Navigating to BlueVolt From Another Site
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Payment
- Complete Purchase for a Paid Course
- Paying for Course when PO Option is Available
- Promo Codes
- Paid Courses: Bulk Purchase/Buy for Others
- Credit Card Won't Process
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General Questions About BlueVolt Courses
- Required and Optional Sections of Courses
- Start and Stop Courses
- Questions Regarding Products Featured in Courses
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Technical Issues and FAQ
- The Site is Down for System Maintenance
- Trouble with Courses on Mobile Devices
- Module Shows "In Progress" After Viewing All Slides
- Take a Screenshot to Send to BlueVolt Support
- Enable Flash in Browser
- Course Shows "In Progress" After Completing the Course
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$BlueBucks
- What Are $BlueBucks ($BB)
- $BlueBucks Haven't Been Credited to Account
- $BlueBucks Don't Expire
- Status of $BlueBucks Redemptions and Balance
- The Link In The Verification Email Is Not Clickable
- Gift Card Not Received Yet
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Instructor Led Training
- Waitlists for ILT Courses
- Instructor Led Training (ILT) Management
- Resource Management for ILT Courses
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Admin Roles
- Role Overview: Calendar Admin
- Role Overview: Training Track Admin
- Role Overview: Course Editor Admin
- Role Overview: Report Viewer
- Role Overview: Group Admin
- Role Overview: Course Instructor Admin
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Certificates & Badges
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Group Management
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Promoting Courses
- $BlueBucks
- Recommendation Engine
- Feature a Course
- Auto-Enrollment Links
- QR Codes for ILT Scheduled Courses
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Video Modules
- Video Conversions
- Add YouTube Videos to Your Courses
- Videos From DVD
- Accepted Video File Types and Size Limits
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Course eCommerce
- Offer Courses for Sale or for a Fee
- Tax Tables for Scheduled Courses
- Promo Codes for Paid Courses
- PO Order Option
- Set up Payflow Pro
- Paid Courses: Bulk Purchase/Buy for Others
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BlueVolt Sharing Center
- Sharing Settings
- My Shared Courses
- Share (and Sell) Your Courses
- Tag Courses to Aid Course Discovery in Sharing Center
- SMART CATEGORIES (PICKLIST) & MANAGING COURSE SETTINGS
- Notifications
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Training Tracks
- Training Tracks for Group Admins
- Set Up Training Tracks
- Inactive Courses in Training Tracks
- Change Course Order within an Existing Training Track
- Enroll Learners in Training Tracks
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Category Management
- Group Restrictions to Categories
- Draft Category Workflow: Add a New Sub-category (child category)
- Draft Category Workflow
- Featured Categories
- Draft Category Workflow: Re-Order Draft Categories
- Draft Category Workflow: Add a New Top-Level Category
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Reports
- Module Age Report
- Completed Course Hours Report
- University Course Hierarchy Report
- Training Track Progress
- Course Payment Report
- Scheduled Course Report
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Email and Communication
- Emails: Reminder Emails for Scheduled Course Prerequisites
- Use Course Emailer to Contact Learners
- Emails: Behind Schedule Options and Summary
- Announcements
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BlueVolt Terms
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User Management
- Approve Activity
- User Has Multiple Accounts (Merge Request)
- Add Custom Profile Fields
- Add Users to Your University
- Add Existing Users to Groups
- Enroll/Un-Enroll Learners
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UI Interface Set Up
- Content Settings
- Navigation Settings
- Set Up the User Interface (UI) for Your University
- Option Settings
- UI Setup: Featured Training Block
- Theme Settings
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Course Management
- Course Type: Activity
- Course Type: Online Course
- Course Type: Offline Course
- Add Offline Courses to Transcript
- Module Type: Survey
- Create a Course: Course Editor Other Settings
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Assessments
- Create a Survey
- Allow Retakes
- Grade Essay
- Create an Assessment
- Find Learner Completion Data: Assessments/Surveys
- Create a Question Bank
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Troubleshooting User Issues
- Technical Issues for Learners
- Course Completion Issues
- I Don't Have my Password
- Course Module is Blank or Gray